FAQ's
What is a virtual school and is it right for me?
Are you looking to accelerate your education and finish early? Do you need to make up credits quickly? Are you looking for quality high school program that has a flexible schedule? If you answered yes to any of these questions, then Pinnacle Online High School is right for you!
Our virtual school blends innovative computer technology, certified instruction and up-to-date curriculum to provide an interactive education available through your computer.
What makes Pinnacle Online High School unique among online schools?
Our unmatched student support and innovative technology will provide you the best in online education.
Our technology system allows our students to receive the best level of engagement from their Online Instructor. This system compiles student performance data automatically and allows the Instructor to spend more time assisting students and less time searching for information.
How do Pinnacle Online High School courses differ from traditional classroom courses?
Our curriculum is designed using the some of the most advanced course design framework available and is regularly updated to meet the demands of our students and state standards. The end result is our content, instruction and assessments come together to provide a deep understanding of the concepts necessary for students to succeed in their classes.
I want to graduate early, how can Pinnacle Online High School help me do that?
Our accelerated program was specifically designed around your need. No longer will you have to wait for a long semester to end. Finish your credits at your pace and be able to graduate early!
Can Pinnacle Online High School help me make up courses that I did poorly in at my traditional high school?
Yes! If you need to make up a particular class, semester or even a grade, we can provide you the resources to make up credits quickly.
I live outside the United States, can I still attend Pinnacle and will my credits count at my high school?
Yes, Pinnacle is internationally accredited though the Commission on International and Trans-regional Accreditation (CITA) which allows schools outside the US to accept our credits.
I'm an older student but don't have my high school degree; can I attend Pinnacle Online High School?
Yes, our education program will allow you to earn your High School diploma all from home. Click here for more details.
I'm being home schooled; can I get some of my credits through Pinnacle Online High School?
Yes. Pinnacle works well with home schooled students and can provide courses that work in conjunction with your home school program, check it out. Visit our course offerings to determine which classes fit your need and speak with our enrollment counselors.
Accreditation
Is Pinnacle Online High School accredited?
Yes. Pinnacle is accredited with the North Central Association Commission on Accreditation and School Improvement (NCA), Commission on International and Trans-Regional Accreditation (CITA), and the NCAA.
If I graduate through Pinnacle, do I receive a GED or a real diploma?
You will receive an AZ State certified diploma showing that you completed all of the requirements for high school.
How do I get my transcripts?
Please email transcripts@pin-ed.com and include your full name, phone number, and current address to request a transcript. You can also complete our online transcript request form - Transcript Request Form. Summer session transcripts are automatically sent out after our July session.
Courses
How can I find out what courses are available?
You can visit our course list page or contact an enrollment counselor today. Click here for a course list or call (888) 746-3301 and speak with an Enrollment Counselor today.
When can I register for classes?
Pinnacle Online High School has an open enrollment process, meaning that students can sign up any time. Sign up online or contact an enrollment counselor today: (888)746-3301.
How do I register?
It's easy! Just click here to visit the enrollment page. You can submit an application online or call (888) 746-3301 and speak with an Enrollment Counselor today.
How long will I have to complete a course?
During our regular school year, students have 12 weeks to complete their course. Summer session students have 20 days to complete their course.
Do I need textbooks and other materials, and how do I get them?
No. All of the materials for your class will be available to you when you log into your course. You may however need to check our computer requirements section to make sure your computer meets our basic requirements.
Can I contact my instructor if I have questions about an assignment?
Absolutely! In addition to email, our students benefit by having
How are tests administered to ensure no cheating occurs?
Our proctor agreement policy is designed to ensure that students are supervised while accessing major assessments such as a final exam. For more information, please contact an enrollment advisor today.
How can a parent or guardian monitor a student's progress and grades?
Our technology offers real-time reporting that will allow parents to monitor student progress whenever they have access to the internet. Additionally, our instruction team monitors and communicates regularly with parents to ensure student success.
Computer
Who do I contact if I have technical problems with my online courses?
If you are experiencing technical problems with your online course, please contact your instructor via email or call (888)567-1844 option 6 outside Phoenix metro area or (480)755-8222 option 6 inside Phoenix metro area.
How can I tell what browser I have on my computer and what version it is?
To check the browser version, select HELP at the top of your browser and scroll down to ABOUT INTERNET EXPLORER or ABOUT NETSCAPE.
Internet Explorer 5.0 or higher works best.
America Online Web Browser is not supported.
What additional software do I need?
In order to view all of our multimedia products, please make sure you have the latest drivers installed on your computer. You can download the Shockwave Flash player and Apple Quick Time Player from our website, click here.
What are the minimum computer requirements?
PC (IBM compatible):
- Pentium II (233 MHz minimum, higher recommended)
- Windows 98, NT, or higher
- 128 MB Ram (512 MB Recommended)
- 12x CD-ROM (CD/DVD Recommended)
- 56 kbps Modem
- Display setting 800x600 resolution (1024x768 recommended)
- Printer required
- Internet Explorer (web browsing software) - 5.5 or higher (Click here to download)
- Our courses require the use of Microsoft Word, PowerPoint, and Excel to complete written assignments. If you do not have these programs, we recommend OpenOffice.org.
- Adobe Macromedia Flash player (Click here to download)
- Quicktime Movie player (Click here to download)
- 3 1/2" Disk Drive
- America Online Web Browser is not supported
Macintosh (Apple):
- Power Mac G3 or newer generation iMac, MacBook or MacBook Pro
- OSX
- 3 1/2" Disk Drive
- 128 MB Ram (512 MB Recommended)
- 12x CD ROM (CD/DVD Recommended)
- 56 kbps Modem
- Display setting 800x600 resolution (1024x768 recommended)
- Printer required
- Internet Explorer (web browsing software) - 5.5 or higher (Click here to download)
- Our courses require the use of Microsoft Word, PowerPoint, and Excel to complete written assignments. If you do not have these programs, we recommend OpenOffice.org.
- Adobe Macromedia Flash player (Click here to download)
- Quicktime Movie player (Click here to download)
- Mozilla Firefox Web Browser - Recommended for Mac users. (Click here to download)
- America Online or Safari Web Browser is not supported
